Powering insights for 1500+ Dealers in Canada

Stop Losing Customers to Unanswered Reviews

CX Guru automates your Google review responses, delivers competitive intelligence, and ranks your dealership — so you can focus on selling cars, not managing reputation.

Michael T.

Exceptional service from the sales team. They made the entire process seamless and stress-free.

✦ AI Response: "Thank you Michael! We're thrilled to hear about your experience..."

Sarah K.

Service department was great but wait time was longer than expected. Overall happy with the result.

✦ AI Response: "Hi Sarah, we appreciate your feedback on wait times..."

98%

Response Rate

The Problem

Review Management is a Full-Time Job...

Dealerships receive hundreds of Google reviews every month. Without a system, it becomes an overwhelming, reputation-damaging mess.

Hours Wasted Daily

Staff manually copy-pasting responses across hundreds of reviews instead of serving customers.

Reviews Left Unanswered

Negative reviews sit unaddressed for days, compounding damage to your dealership's reputation.

No Competitive Visibility

You have no idea how your ratings and response rates compare to nearby competing dealerships.

Missing Insights

Sales vs. Service sentiment buried in thousands of reviews with no way to surface actionable trends.

...and it matters.

73%

of customers expect a response within 24 hours

4.2×

more likely to visit a dealership that responds to reviews

89%

of consumers read reviews before choosing a dealership

The Solution

CX Guru Automates Your Review Responses

Connect your Google Business Profile and let CX Guru handle the heavy lifting — AI-crafted responses, department-level classification, and direct publishing without leaving the platform.

Email-First Investigation Workflow

Your team simply forwards or flags a review by email. CX Guru takes it from there — investigating the issue and building a complete response brief.

Brand-Approved AI Responses

CX Guru crafts responses aligned to your brand voice and guidelines — ready to publish with one click, no editing required.

One-Click Google Publishing

Reply, edit, and delete responses directly from CX Guru — no switching to Google Business Profile.

Department Classification

Every review automatically tagged as Sales, Service, or Neutral for targeted analysis.

AI Search is Here

Consumers Are Using AI to Find Their Next Dealership

When someone asks ChatGPT, Gemini, or Perplexity "What's the best Mercedes dealer near me?" — AI pulls from Google Reviews to surface its answer. Dealerships with more reviews and active responses rank higher in AI recommendations.

CX Guru helps you build the review presence and response cadence that gets your dealership found — not just on Google, but in the AI-powered searches that are rapidly replacing traditional search.

40%

of consumers now use AI to research local businesses

3×

more AI visibility for dealerships with 100+ reviews

2026

AI search surpasses traditional search for local queries

Powering results on:ChatGPTGeminiPerplexityClaude

AI Visibility Checker

Find out how visible your dealership is to AI search engines right now. Get your AI readiness score and discover what it takes to show up when customers ask AI for recommendations.

See how AI describes your dealership

Identify gaps in your review presence

Get actionable recommendations

Check Your AI Visibility

CX Guru + AI Visibility: By maintaining a high review response rate and growing your review volume through CX Guru, you directly improve your dealership's ranking in AI-generated recommendations — turning every response into a competitive advantage.

Competitive Intelligence

Know Exactly How You Stack Up

Stop guessing. CX Guru gives you real-time competitive insights against any dealership in Canada — ratings, review volume, response rates, and AI-generated analysis.

Competitive Comparison

Average Rating — Last 3 Months

Live Data

Your Dealership

4.7

312 reviews

Competitor A

4.3

198 reviews

Competitor B

4.1

245 reviews

Competitor C

3.9

156 reviews

Competitor D

4.5

287 reviews

AI-Generated Insight

Your Service department rating improved +0.4 stars this quarter, outpacing 3 of 4 competitors. Response time is a key driver.

Opportunity Detected

Competitor B has 89 unanswered reviews in the last 30 days. An opportunity to differentiate on responsiveness.

Department Breakdown

Sales4.8 ★

Service4.6 ★

Dealer Rankings

Based on rating + response cadence

Toronto MB Downtown

Vancouver MB West

—

Calgary MB South

Ottawa MB Central

-1

Montreal MB Nord

Score based on avg. rating × response rate × review volume

Rankings

See Where You Rank — and Climb to the Top

CX Guru calculates a composite score for every dealership based on average rating, review volume, and response cadence — giving you a clear picture of where you stand and what to improve.

Dealer Rankings

Individual dealership scores updated weekly with trend indicators.

Group & Brand Rankings

Roll-up rankings across dealer groups and brands for executive visibility.

Weekly & Monthly Reports

Automated PDF reports delivered to your inbox with performance highlights.

Response Cadence Tracking

Track how quickly your team responds and how it impacts your overall score.

Ready to Transform Your Dealership's Reputation?

Join other automotive CX leaders already using CX Guru to automate responses, outrank competitors, and get found by AI.